RULES GUIDELINES & WARRANTY INFO

Here at The Center Support & Full Send Performance Transmissions we strive to be the best at everything we do. That includes, the best customer service, the best quality, and yes the best warranty. 

With every warranty there are stipulations and rules you will need to follow, luckily you wont have to put on your Sunday readers and squint at the small, and fine text these companies use to scam you. 

IF YOU FOLLOW THESE SPECIFIC RULES AND GUIDELINES COMPLICATION AND FAILURE GREATLY DECREASE. 

NO CASH REFUNDS

1. All FSPT transmissions must be installed by an ASE Certified Technician.

NO EXCEPTIONS 

2. Cooler lines, hoses, and radiators need to be gone over thoroughly to prevent foreign materials from the previously faulted unit entering the pump and causing catastrophic failure.

3. (700r4) TV Cable must be adjusted by an ASE CERTIFIED TECHNITIAN. 

4. Removal of any part of the transmission without being directed by us is an automatic VOID.

5. Not breaking in your transmission properly. I get a lot of calls about this, here is an in-depth and detailed paragraph on how to break your transmission in properly. Without causing pre fluid rash, scorching, pre mature friction failure, and overall catastrophic failure.                                

IMPORTANT: Start with the vehicle off the ground, the convertor, bell-housing, linkage, etc properly installed and bolted. Add 5 QT of DEX 2-3 ATF, and start the vehicle. Leave the vehicle in neutral or park. Wait 5 minutes and add 5 more. After waiting 10 full minutes, check your fluid level. If the level is low start by adding 1/2 a quart at a time in 5 minute intervals. Once you reach the recommended fluid level, manually put the vehicle in 1st. With the rear tires 6-12” off the ground run through all gears for 1 Hour 30 Min while checking fluid levels every 2-10 Minutes.

6. We do not cover case damages from road debris, animals, trees, rocks, etc. That also includes if the transmission is not properly installed flush on the dowel pins, or forced on. Causing a stress fracture in the bellhousing or case.

7. Our delivery fee is $33 per hour which is calculated too and from the destination. If you are out of state and have a warranty issue, it is your responsibility to either ship it back to us or coordinate with our transportation department on a set date we can pick the unit up.

8. Threats and Accusations will not be tolerated. 

9. $500 MANDATORY REFUNDABLE CORE CHARGE.

10. (4L60e, 4L80E, 6L80E, 48RE, ETC. ALL ELECTRONICALLY CONTROLLED TRANSMISSIONS) if you DO NOT purchase a stand alone computer, and verify its compatibility with us WARRANTY VOID. If you take a 4L60e out of a 1999 Silverado with 250,000 miles on the original CPU. Your chances of burning a new transmission up are much higher. We have taken this risk in the past, and have decided it would be best to mandate this. 

11. OUR WARRANTY PROCESS TAKES ROUGHLY 2-4 WEEKS. ONCE WE GET THE FAULTY UNIT WE MUST FIRST ASSESS WHAT CAUSED THE ISSUE IN THE TRANSMISSION. ONCE ASSESSED THE CUSTOMER IS CONTACTED FOR PICKUP. IF WE HAVE ANY INCLINATION OF ABUSE, FAILURE OF PROPER INSTALLATION, OR SCAMMING. WARRANTY VOID. 

12. Damage due to improper installation, negligence, alteration, accident, improper use, or any use related to racing, track, or competition. Proper vehicle use is discussed in the vehicle Owner’s Manual. In addition, coverage does not apply if the odometer has been disconnected or the mileage reading has been altered.
• Damage caused by lack of proper maintenance as described in the vehicle’s original Owner’s Manual/­­­­Maintenance Schedule, failure to follow Maintenance Schedule intervals, or failure to use or maintain proper type and levels of fluid, fuel, oil, and lubricants recommended in the Owner’s Manual/­­­­Maintenance Schedule. Proof of proper maintenance is the owner’s responsibility. Keep all receipts and be prepared to make them available if questions arise about maintenance.
• Damage as a result of overheating, contamination, or lack of lubrication.
• Damage caused by a turbocharger, supercharger, nitrous oxide, or similar product, which is not an approved GM Performance Part or Accessory.
• Racing engines and/­­­­or their components.
• Use of components in excess of maximum torque specification.
• Damage as a result of modification/­­­­replacement of torque converter that is part of transmission assembly.
• Loss of time, inconvenience, loss of use, or other economic loss.
• Vehicles registered and normally operated outside of the United States.
• This warranty does not apply to any unit installed under the General Motors New-Vehicle Warranty.
DOCUMENTATION REQUIREMENTS
The GM dealer or independent service center must be furnished with the purchaser’s original repair order or sales slip (or dealer’s photocopy). This warranty is transferable to subsequent owners by providing the above required documents to any purchaser of the vehicle in which the assembly/­­­­component was originally installed.
OBTAINING REPAIRS
GM Dealer Installation - The GM dealer who initially installed the assembly/­­­­ component or any GM dealer may perform the repairs. You must allow a reasonable period of time for repairs following delivery of the vehicle to
the GM dealer’s place of business.
Independent Service Center Installation - The independent service center that installed the assembly/­­­­component or any GM dealer may perform repairs. Before any repairs can be performed under warranty by an independent service center, the selling GM dealer (or any GM dealer) must first authorize needed repairs as a sublet service.
Emergency Repairs (GM Dealers Only) - Reimbursement to an owner for repairs performed by other than a GM dealer will be considered when GM dealer service was not available (e.g., weekends, evenings, etc.) or when repairs were made in a foreign country where warranty repairs by a GM dealer were difficult to obtain.
OTHER TERMS
GM sells other engines and transmissions in various states of completion. This warranty covers only those engines and transmissions that are marketed by GM as Goodwrench, GM Parts, or GM Performance Parts.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
General Motors does not authorize any person to create for it any other obligations or liability in connection with these assemblies.
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO ASSEMBLIES OR PARTS IS LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. THE PERFORMANCE OF REPAIRS OR REPLACEMENT IS THE EXCLUSIVE REMEDY UNDER THIS WRITTEN WARRANTY OR ANY IMPLIED WARRANTY. GM SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM BREACH OF THIS WRITTEN WARRANTY OR ANY IMPLIED WARRANTY.
Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, therefore, the above limitation or exclusions may not apply to you.
SERVICE CHECKS:
Transmissions: It is important for you or a service technician to check the transmission/­­­­transaxle fluid level at regular intervals.
Engines: It is important for you or a service technician to perform these underhood checks at each fuel fill:
• Check engine oil level and add if necessary.
• Check engine coolant level in coolant reservoir and add if necessary. • Check belts and hoses for visible wear and replace if necessary.

 

BY BUYER AND SELLER AGREEMENT WE ARE NOT LIABLE OR RESPONSIBLE FOR ANY PHYSICAL, MENTAL, OR EMOTIONAL HARM CAUSED BY EXPLOSION, TRANSMISSION FAILURE, DEBRIS, LIFT FAILURE, IMPROPER INSTALLATION, NEGLECT, WE ADVISE RUNNING A SHEILD IN HIGH HP APPLICATIONS. 

THANK YOU FROM ALL OF US HERE AT THE CENTER SUPPORT & FULL SEND PERFORMANCE TRANSMISSIONS